It’s the most wonderful time of the year – or is it? The end of the year is a time for celebration and reflection, but many times, those who work in customer service face frustrated, stress-filled clients who feel the pressure of another year coming to a close. You may struggle in maintaining your composure (and helpful attitude) when a customer interaction goes south, but as the face of a company at that moment, you know your job is to be an exceptional brand advocate. How can you keep your cool during stressful seasons? Today we’ve got some tips on maintaining your composure and helping you reflect your company values when tensions run high.