Cisco certifies leading reseller as one of nation’s few CXEA experts ATLANTA, July 7, 2022– ADAPTURE, a leader in networking, security, and infrastructure consulting, has been awarded the Cisco Customer Experience (CX) Specialization. This certification required ADAPTURE to build a highly specialized Customer Success team to analyze, manage and ultimately build business cases to drive Cisco platform adoption. [...]
Client Experience: More Than Just Customer Service In the past, “customer service” was an all-encompassing term used to describe the interactions between sales associates, other company representatives, and customers. Customer service was primary associated with fielding requests and complaints and providing a smooth customer experience if problems arose. Now as retail drastically evolves from brick-and-mortar shops to primarily [...]
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