Adapture Provides Smartsheet Solution for Service Industry Giant
Business Challenges
Already a Smartsheet customer, our client was underwhelmed at the business impact and frustrated with the platform. Like many businesses, it was under budget constraints and was paying for a product that it did not know how to use effectively. Positioned between our client and Smartsheet, Adapture had to quickly establish client trust before working to repair the partnership on all sides.
Solution Requirements
The client had built its own solution to manage its implementation projects for its technology customers. While its solutions were functional, it was not fully realizing the immense power of Smartsheet. There were too many manual steps involved, which created inefficiencies and added data integrity issues. It needed a more streamlined workflow that would also improve its data cleanliness. The solution needed to help the client get the most out of its Smartsheet services and address its current shortcomings.
Industry
