Adapture Provides Smartsheet Support for Pharmaceutical Giant
Business Challenges
The pharmaceutical giant was faced with losing its sole Smartsheet system administrator during a leave of absence. Its significant user base of 440 licensed users depended on Smartsheet for their daily workflow, and they would struggle without her internal support.
Solution Requirements
To address the temporary loss of their only administrator, the client needed a short-term Smartsheet technical resource to cover this period. It needed a temporary solution to fill in the skills gap and provide support. Because the Smartsheet resource provider would be the client’s only resource while its only subject matter expert was on leave, the provider needed to be knowledgeable and responsive, able to support its userbase with any issues it might have.
Industry
