Cisco certifies leading reseller as one of nation’s few CXEA experts
ATLANTA, July 7, 2022– ADAPTURE, a leader in networking, security, and infrastructure consulting, has been awarded the Cisco Customer Experience (CX) Specialization. This certification required ADAPTURE to build a highly specialized Customer Success team to analyze, manage and ultimately build business cases to drive Cisco platform adoption. The rigorous program enables clients to harvest the most value possible from their investments in Cisco technology, while also gaining access to security and digital transformation solutions in a risk-free, proof-of-concept environment.
The ADAPTURE team was required to pass several high-level exams to achieve the CX Specialization. Cisco then performed a full business audit, focusing on business goals, customer service strategy, and KPIs. Several customer references were also gathered and evaluated.
Robert Pastor, Chief Strategy Officer at ADAPTURE, is the program’s executive sponsor. He also serves on the Cisco Advisory Council, a group of early adopters who work with Cisco to optimize the adoption process for new technologies.
The Cisco Customer Experience Specialization program is a testament to the time, resources, and commitment ADAPTURE invests in its clients. It demonstrates the company’s commitment to standing by its customers every step of the way—from adoption to deployment, and everything that comes afterward.
“We want to be a part of how our clients grow,” said Pastor. He went on to say that what sets ADAPTURE apart is its willingness to invest deeply in its clients, growing alongside them and helping them get the most from their technology investments. “This specialization enforces that, and we’re proud to have earned it.”
ADAPTURE is one of the fastest growing IT consultancies in the world, having been honored as a CRN Triple Crown winner twice. The company was founded in 2013 and is headquartered in Atlanta, Ga.
For more information, contact Mary Chadwick, Manager of Channel Marketing and Demand Generation.
