When it came to its OEM maintenance support, the payments processor had an expensive logistical challenge on its hands. Over the years, the company had accrued a variety of support contracts from numerous vendors, amassing more than 150 different contracts in all. Consequently, the company faced constant frustrations and difficulties determining which assets were covered by which vendor’s services. When it came time to renew support contracts, the payments processor often didn’t know which of its many vendors to call, but when it finally made that determination, each vendor was more than happy to take its share of the contract renewal. This procedural chaos not only wasted the company’s time, it wasted valuable resources as well.
