F5 Services Catalog by Adapture
Security is a Full-Time Job
You purchased the best security for your environment—the F5 BIG-IP product suite, but F5 is complex, and you can’t just install the units and expect them to maintain themselves. Adapture is here to help manage your F5 environment.
Security should be 24 x 7 x 365, but your workforce is only 9-5. When was the last time you made changes to your LTM, GTM, ASM, and APM devices? Even if you have a dedicated F5 engineer on staff, that person is still human and needs to sleep each night, go home on the weekends, and take the occasional vacation. But for optimum security, your networks need to be monitored at all times, and you need to work proactively.
You need full-time access to F5 expertise that works with your team.
F5 Expertise When and Where You Need It
Leverage an entire team of F5 engineers to keep your networks monitored, updated, and secured 24 x 7 x 365.
Adapture maintains an in-house, rotating team of F5 engineers ready to deploy at a moment’s notice into complex F5 environments to provide:
Our scalable managed service offerings have been written specifically for F5 devices, enabling us to integrate directly into your existing processes. Depending on your company’s specific needs, we offer anything from:
Consider us a scalable augmentation of your existing IT team. We operate in increments, and we schedule maintenance and upgrade initiatives after your business hours to have as little impact on your day-to-day operations as possible.
Monitoring That Works with You
In addition to our scalable support offerings, we provide 24 x 7 x 365 monitoring services. This means that a certified Adapture technician will constantly monitor your networks through:
Our technicians quickly learn what steady state looks like for your environment and immediately detect if your applications are not optimized for your current environment or if they have been configured incorrectly. As a result, we consistently increase efficiency and reduce downtime.
Moreover, our monitoring services drastically elevate your responsiveness in breach scenarios. Once we receive an alert to an irregularity or breach attempt, our technicians begin fixing the vulnerability before it becomes mission critical. This instantaneous response protocol enables us to detect and thwart a breach while it’s happening rather than hours, days, or months later.
Reclaim Efficiency and Security
Don’t limit your F5 solution with limited monitoring; enjoy access to an entire team of F5 expertise.
We relieve the pressure of network security, ultimately allowing you to focus on what you do best.
| F5 STANDARD SUPPORT | F5 PREMIUM SUPPORT | ADAPTURE | |
|---|---|---|---|
| 10 x 5 Support Availability (8:00 A.M.-6:00 P.M., M-F, Your Local Time | X | X | X |
| 24 x 7 Support Availability | X | X | |
| Monitoring/Alerting of Operational Issues | X | X | X |
| Ask F5 Knowledge Base Access | X | X | X |
| Web Support Portal Access | X | X | X |
| Response to Site Down or Site-At-Risk Calls Within 1 Hour | X | X | X |
| RMA Advance Replacement | X | X | X |
| Identification and Mapping of Business Assets | X | ||
| Initial Health Check and Remediation of Configurations to Industry Standards and Best Practices | X | ||
| 24 x 7 x 365 Monitoring of LTM and GTM Devices | X | ||
| 24 x 7 x 365 Proactive Response to Detected Fault Conditions | X | ||
| Expert Troubleshooting of F5 Devices | X | ||
| Maintenance of F5 Devices Including Failover Events, Reboots, Upgrades, and MACD’s | X | ||
| Support for ASM, APM, AFM, and WAF X | X | ||
| Expert Advice on Maximizing Your ROI on F5 Networks Technology X | X | ||
| Management of Support Cases with F5 X | X | ||
| Remote Consultation and Participation in New Application Rollouts and Migrations |
X | ||
| Performance of Planned Application Changes X | X | ||
| Capacity Planning X | X |
