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SaaS Company Talent Success Story

This Top SaaS Company Needed Talent to Expand Its Team and Keep Up with Its Rapid Growth. 


CLIENT OVERVIEW

This Inc. 5000 human resources Software-as-a-Service (SaaS) company has been recognized by Gartner as an industry leader. Its mission is to build a better workplace for its clients, and that starts in-house with its own team of skilled professionals dedicated to making HR a better experience for companies across the globe. This HR solutions company knows how important it is that your employees love the software they use, and it builds intuitive HR data management with personalized service to fit your company culture. With multiple locations across the nation, growing its highly skilled team to keep up with its client base is a constant challenge.


BUSINESS CHALLENGES

The benefits solutions company was entering its busy season, and it needed a team of support professionals to help its clients as soon as possible. Its high demand for skilled customer service representatives meant the company couldn’t afford to waste time on unqualified candidates missing the necessary communication skills to keep up the high customer experience standard for which the company is known.

Download the full case study to learn how ADAPTURE helped this rapidly-growing SaaS company find and recruit the customer service expertise it needed to support its clients.