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Maintaining Your Composure Under Pressure

It’s the most wonderful time of the year – or is it? The end of the year is a time for celebration and reflection, but many times, those who work in customer service face frustrated, stress-filled clients who feel the pressure of another year coming to a close. You may struggle in maintaining your composure [...]

The Evolution from Customer Service to Client Experience

Client Experience: More Than Just Customer Service In the past, “customer service” was an all-encompassing term used to describe the interactions between sales associates, other company representatives, and customers. Customer service was primary associated with fielding requests and complaints and providing a smooth customer experience if problems arose. Now as retail drastically evolves from brick-and-mortar [...]

July 11th, 2017|Categories: Customer Service, Talent|Tags: , |